Refunds and Returns

Refunds and returns

If you are not satisfied with your order, you can exercise the right of withdrawal within 14 days of receiving the shipment. The products must be returned intact in order to obtain a refund.

In the event of a defective product, you are requested to contact our technical assistance / customer care service on +39 3664966876 by telephone or WhatsApp from Monday to Friday 9-13 / 14-18, or write an email to, to request the return authorization code

“RMA __.__”

Attention please: receiving the product without this code will result in it being returned to the sender with costs charged

How to prepare the delivery

Proper packing of the return, helps to send it back to the sender without damage or delays. Here's how to do it:

  1. Repackage the item in its original packaging or other suitable box.
  2. Close the package carefully, removing any labels or stickers that are no longer needed.
  3. Print and apply the return labels shown below to the package, one on the inside and one on the outside. Write the code given by our operators in the appropriate spaces.
  4. Bring the package to the GLS office closest to you, consult the link
  5. Confirm our. GLS subscription code 202816 and VAT number 03581890138 to charge the shipment to Patrolline Group Soc. Coop.